Key Elements of the Senior Friendly Hospital Framework

Processes of Care

Does the care and treatment of seniors take into account research and evidence regarding the physiology and pathology of aging, as well as social science research? e.g.

  • Adoption of practice guidelines for care of the elderly
  • Emphasis on avoiding hazards of hospitalization
  • Use of aids to compensate for sensory losses
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Emotional & Behavioural Environment

Do staff interact with older patients in a respectful, supportive and caring way? e.g.

  • Respect/courtesy of staff
  • Information sharing/listening
  • Individualized approach to patient
  • Culturally/gender sensitive
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Ethics in Clinical Care & Research

Do care providers, researchers and other ensure that ethical issues are fully addressed with elderly patients or research subjects? e.g.

  • Confirm patients' understanding of informed consent
  • Use of Advanced Directives
  • Thoughtful discussion of treatment/palliative options
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Organizational Support

Does the organization show its support for being a Senior Friendly Hospital in its' organizational structures and processes? e.g.

  • CMA Priciples for Care of the Elderly
  • Relevant policies/procedures
  • Membership and designated committee structures
  • Recruitment, orientation, ongoing education
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Physical Environment

Is the physical environment sensitive to the capacities of elderly patients and visitors? e.g.

  • Visual aspects
  • Physical space and accessibility
  • Sensory comfort
  • Furniture
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